---
title: How to reset your account and two-factor authentication on Kojensi - (VIDEO).
description: Video instructions for resetting your 2FA on Kojensi. Your Local Administrator will need to reset your account.
---

[Skip to content](https://help.archtis.com/knowledgebase/how-to-reset-your-two-factor-authentication-on-kojensi#main-content)

English

Show submenu for translations

[Log a Support Ticket](https://help.archtis.com/knowledgebase/kb-tickets/new)

![archTIS-logo-cmyk-3.png\]](https://help.archtis.com/hs-fs/hubfs/archTIS-logo-cmyk-3.png?height=40&name=archTIS-logo-cmyk-3.png)

- [Knowledgebase](https://help.archtis.com/knowledgebase)
- [Support Tickets](https://help.archtis.com/tickets)
- [Blog](https://www.archtis.com/blog/)

Open main navigation

Close main navigation

- [Knowledgebase](https://help.archtis.com/knowledgebase)
- [Support Tickets](https://help.archtis.com/tickets)
- [Blog](https://www.archtis.com/blog/)
- English
  
  Show submenu for translations
- [Log a Support Ticket](https://help.archtis.com/knowledgebase/kb-tickets/new)
- [archtis.com](https://www.archtis.com/)

[archtis.com](https://www.archtis.com/)

 Search the Knowledgebase

- There are no suggestions because the search field is empty.

1. [Knowledgebase](https://help.archtis.com/knowledgebase)
2. [Kojensi](https://help.archtis.com/knowledgebase/kojensi)
3. [Guided Video Tours](https://help.archtis.com/knowledgebase/kojensi#guided-video-tours)

# How to reset your account and two-factor authentication on Kojensi - (VIDEO).

## Video instructions for resetting your 2FA on Kojensi. Your Local Administrator will need to reset your account.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4933809/id/121252685465" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="121252685465" data-hsv-style="" data-hsv-width="688" data-hsv-height="436" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

- [Kojensi](https://help.archtis.com/knowledgebase/kojensi#main-content)

    - [Guided Video Tours](https://help.archtis.com/knowledgebase/kojensi#guided-video-tours)
    - [Release Notes](https://help.archtis.com/knowledgebase/kojensi#release-notes)
    - [Security](https://help.archtis.com/knowledgebase/kojensi#security)
    - [Troubleshooting](https://help.archtis.com/knowledgebase/kojensi#troubleshooting)
- [NC Protect v8.X](https://help.archtis.com/knowledgebase/nc-protect-v8-x#main-content)

    - [User Documentation](https://help.archtis.com/knowledgebase/nc-protect-v8-x#user-documentation)
    - [Azure Marketplace](https://help.archtis.com/knowledgebase/nc-protect-v8-x#azure-marketplace)
- [Spirion Sensitive Data Platform (SDP)](https://help.archtis.com/knowledgebase/spirion-sensitive-data-platform-sdp#main-content)

    - [Introduction and Architecture](https://help.archtis.com/knowledgebase/spirion-sensitive-data-platform-sdp#introduction-and-architecture)
- [Trusted Data Integration](https://help.archtis.com/knowledgebase/trusted-data-integration)
- [cp.Protect](https://help.archtis.com/knowledgebase/cp-protect)
- [Help](https://help.archtis.com/knowledgebase/help)

- [Knowledgebase](https://help.archtis.com/knowledgebase)
- [Support Tickets](https://help.archtis.com/tickets)
- [Blog](https://www.archtis.com/blog/)

[![Chill listening crop-3](https://help.archtis.com/hs-fs/hubfs/archTIS-logo-cmyk-3.png?width=121&height=24&name=archTIS-logo-cmyk-3.png "Chill listening crop-3")](https://www.archtis.com/)

Copyright © 2026, archTIS

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://4933809.fs1.hubspotusercontent-na1.net/hubfs/4933809/Knowledgebase%20articles%20and%20Video/Kojensi/Resetting%20your%202FA.mp4",
  "dateModified" : "2023-06-19T06:37:26.885Z",
  "duration" : "PT1M54S",
  "height" : 1204,
  "name" : "Resetting your 2FA",
  "thumbnailUrl" : "https://4933809.fs1.hubspotusercontent-na1.net/hubfs/4933809/Knowledgebase%20articles%20and%20Video/Kojensi/Resetting%20your%202FA.mp4/medium.jpg",
  "uploadDate" : "2023-06-19T06:37:18.898Z",
  "width" : 1898
}
```