Verify service connection to Kojensi Checklist. Please work with your ICT and Security team on the below service verification checklist.
Description |
Customer |
archTIS |
Internet connectivity (needs to be in the Trusted Server zone) To test connectivity, paste each link below into your web browser to test. https://prod.kojensigov.com/ |
Y |
|
IP addresses (destinations/endpoints) identified |
|
Y |
Customer virtual firewall (vFW) rules configured |
Y |
|
KojGov vFW configured for inbound connectivity |
|
Y |
Logical network connectivity test Customer -KojGov |
Y |
Y |
Client browser version validated* |
Y |
Y |
HTTPS connectivity tested |
Y |
Y |
Physical network connectivity |
Y |
|
JavaScript is required to be active |
Y |
|
Ensure Oracle Mobile Authenticator application approved for use for two factor authentication via mobile phone app Mobile Phone Apple: https://apps.apple.com/us/app/oracle-mobile-authenticator/id835904829 Android https://play.google.com/store/apps/details?id=oracle.idm.mobile.authenticator&hl=en_AU&gl=US |
Y |
|
Kojensi Help Centre The HubSpot Customer Support email needs to be whitelisted on the organisation's gateway to avoid emails being blocked/dropped. Why? The requested email ‘CustomerSupport@archtis.com' will likely be blocked for using a mail relay service. The auto-generated emails are initiated by a Customer Relationship Management (CRM) platform called HubSpot, which is used by the contracted vendor called archTIS Limited. The auto-generated email/s are then forwarded by the current email in question (CustomerSupport@archtis.com) to archTIS customers. The purpose of these emails is to enable customers to access archTIS's product/s help centre information and licence keys. The inability to receive these emails stops the progression of using the products at step 1 and denies the ability to access the Kojensi help centre. This help centre host a variety of critical user documentation. |
*Browser Support:
Please note that Kojensi has a preferred browser of the latest Chromium browser, Google Chrome or Microsoft Edge Chromium.